FAQS

... Here, building your Pink Planet means curating your personal system of top-tier, highly versatile raw hair that you can seamlessly rotate wear after wear. Looking and feeling like that girl becomes completely second nature when you have a strong foundation—a system you built for yourself. If you live with high standards about your look and are highly intentional about your investments, you belong here. Sourced like pure gold from the world’s rarest origins for those who want nothing but the best of the best—join us now and stay effortlessly ready with PHC: the best raw hair in the game.


FREQUENTLY ASKED QUESTIONS

Everything you need to know about choosing, purchasing, and caring for your hair.

1. UNDERSTANDING OUR HAIR & CHOOSING YOUR TEXTURE

What is raw hair?

Raw hair is 100% unprocessed human hair collected from a single donor. It has never been chemically treated, steamed, or altered to create a specific texture. Its cuticles remain intact and aligned in their natural direction, allowing it to move and behave much like your own natural hair.

Raw hair is prized for its natural versatility, quality, and longevity.

What is virgin hair?

Virgin hair is human hair that has not been chemically treated but may undergo steam processing to achieve specific curl or wave patterns. This creates more uniform, ready-to-wear textures.

What is the difference between raw and virgin hair?

  • Raw Hair: Completely unprocessed hair collected from a single donor, retaining its natural texture.
  • Virgin Hair: Human hair that may be steam-processed to create specific textures and patterns.

Raw hair offers greater natural versatility and potential longevity, while virgin hair is ideal for customers who prefer a specific, ready-to-wear texture.

Which hair texture is best for me?

The best texture depends on your desired look and styling preferences.

Here's a breakdown of our collections to help you choose.

INDIAN RAW HAIR COLLECTION

  • Indian Curly: Features luscious, voluminous curls with a naturally loose and defined curl pattern. Perfect for clients who love fullness and versatility. Wear it naturally or straighten it for a different look.
  • Indian Straight: Features a naturally full, slightly coarser texture that straightens beautifully and holds curls exceptionally well. Ideal for sleek installs, soft waves, and bouncy styles.
  • Indian Wavy: Features naturally occurring waves with soft texture and beautiful movement. Perfect for effortless waves, beachy styles, heavy bombshell curls, and glamorous, voluminous installs. Can also be straightened for a sleek look.

VIETNAMESE RAW HAIR COLLECTION

  • Vietnamese Straight: Known for its naturally fine, silky texture and beautiful flow. Ideal for sleek, pin-straight installs and soft, loose waves. We do not recommend this texture for tight curls.

VIRGIN HAIR COLLECTION

Our Virgin Hair Collection features a variety of textures, including Deep Wave, Water Wave, Burmese Curly, Loose Wave, Yaki, Kinky Curly, and more.

Perfect for clients who want their desired texture ready to wear with minimal daily styling. These processed textures generally do not offer the same longevity as our premium raw hair collections.

613 DREAM COLLECTION

Our 613 Dream Collection features beautiful blonde hair, perfect for platinum installs, custom colors, and dimensional blonde looks.

Because 613 hair undergoes additional processing to achieve its blonde color, it requires extra moisture, conditioning, and gentle maintenance.

Can I color or tone my 613 hair?

Yes! Our 613 hair is ideal for custom coloring and toning. We recommend having additional color services performed by an experienced professional to minimize damage.

How long does the hair last?

Our premium raw hair collections can last 5+ years with proper care and maintenance. Virgin and 613 hair may have a shorter lifespan due to additional processing. Longevity depends on how the hair is worn, styled, and maintained.

Is every bundle exactly the same?

No. Because our raw hair is naturally sourced, slight variations in texture, curl pattern, and density are normal. These natural differences make every bundle unique.

Does the hair shed?

All human hair extensions may experience minimal shedding. Our raw and virgin collections are designed to provide minimal shedding with proper care. Our 613 hair may be slightly more prone to shedding due to additional processing, but shedding should still be very minimal with proper care.

2. BUNDLE & WIG INFORMATION

How many bundles should I purchase?

Bundle recommendations depend on the hair origin, length, and how full you would like your install to look.

Bundle Recommendations by Origin:

  • Indian Curly: 2-3 bundles.
  • Indian Wavy: 3+ bundles.
  • Indian Straight: 3-4 bundles.
  • Filipino: 3 bundles.
  • Indonesian: 3 bundles.

Vietnamese Straight Bundle Recommendations:

  • 10-20 inches: 3 bundles.
  • 20-30 inches: 3-4 bundles.
  • 32-40 inches: 4+ bundles.

613 Blonde Bundle Recommendations:

  • 10-20 inches: 3 bundles.
  • 20-30 inches: 3-4 bundles.
  • 32-40 inches: 4+ bundles.

Please note that these are general recommendations. Your desired fullness, styling preferences, and installation method will determine how many bundles you need. Longer lengths typically require additional bundles to maintain fullness from root to ends.

How many bundles are used to make your wigs?

Our wigs are constructed using:

  • 10-30 inches: 3 bundles.
  • 32-40 inches: 4-5 bundles.

Longer lengths require additional bundles to maintain fullness throughout the wig.

Are your wigs custom-made?

Yes! All of our wigs are custom-made to order based on your selected wig cap size and desired specifications. Each unit is made with your fit and preferred look in mind.

How do I choose my wig cap size?

We recommend measuring your head before placing your order to ensure the best possible fit. Please refer to our Wig Cap Size Guide when selecting your size.

Can I request a custom wig?

Yes! Customization options may be available depending on your desired length, texture, and style. Please contact us with your preferences before ordering.

3. HAIR CARE & MAINTENANCE

Proper maintenance is essential to preserving the softness, shine, and longevity of your extensions. Our hair is 100% human hair, meaning it should be treated with the same care as your own natural hair.

How should I care for my bundles when they arrive?

We recommend washing your bundles as soon as you receive them to ensure a fresh, clean start.

  • Use sulfate-free and alcohol-free shampoo and conditioner.
  • Gently detangle before washing with a wide-tooth comb or detangling brush.
  • Wash with lukewarm water, running your fingers downward through the hair.
  • Rinse thoroughly to prevent product buildup.
  • Gently blot excess water with a microfiber towel or cotton T-shirt. Avoid rubbing.
  • Allow bundles to air-dry naturally, away from direct sunlight.

What shampoo and conditioner do you recommend?

We recommend the Nexxus Therappe Ultimate Moisture Shampoo and Humectress Conditioner Set to help maintain moisture, softness, and manageability.

What products should I use to maintain my hair?

We recommend keeping these essentials in your hair care routine:

  • Shampoo and Conditioner: Nexxus Therappe Ultimate Moisture
    Shampoo and Humectress Conditioner Set.
  • Hydration: Lightweight hydrating argan oil to help maintain softness and shine. Use a small amount to avoid buildup.
  • Dry Shampoo: Use between washes when your hair becomes oily to absorb excess oil and refresh your style.
  • Heat Protectant: Always apply before using hot tools to help protect against heat damage.

How do I maintain my hair daily?

  • Always detangle from the bottom up, starting at the ends to minimize breakage and shedding.
  • Never sleep on wet hair.
  • Protect your hair at night with a silk or satin scarf or bonnet.
  • Always apply heat protectant before using hot tools.
    Avoid excessive styling products that can cause buildup.
  • Keep hair moisturized with lightweight, alcohol-free leave-in conditioners or hydrating sprays.

Does 613 hair require special maintenance?

Yes! Blonde hair requires additional moisture and gentle handling.

Our 613 hair does not come yellow. If you prefer a cooler blonde, you may use purple shampoo or a neutralizing toner to achieve your desired shade.

We recommend moisturizing regularly, limiting excessive heat, and avoiding unnecessary chemical processing.

Does Vietnamese Natural Black hair require special maintenance?

Vietnamese Natural Black hair has a naturally coarser texture and may experience more friction-related tangling, especially around the nape.

Regular brushing, gentle detangling, and proper moisture help prevent matting.

Can I straighten or curl my bundles?

Absolutely! Our human hair extensions can be straightened, curled, and restyled. Always use heat protectant and avoid excessive heat to preserve the hair's quality.

How often should I wash my bundles?

We recommend washing your hair every 1-2 weeks, depending on your styling routine and product buildup. Always follow with conditioner to maintain moisture.

4. CUSTOMER SERVICE

What are your business hours?

Our business hours are 8:00 AM - 12:00 AM.

How can I contact customer service?

For order inquiries, product questions, or assistance, please contact us through

Our team will be happy to assist you!

THANK YOU FOR CHOOSING US!

We're honored to be part of your hair journey. We appreciate your support and look forward to helping you achieve your dream look.

NOTE FOR WEBSITE DESIGNER:

Please organize the FAQ into four expandable categories:

  1. Understanding Our Hair & Choosing Your Texture
  2. Bundle & Wig Information
  3. Hair Care & Maintenance
  4. Customer Service

Each question should be clickable to expand and reveal its answer.

Shipping & Returns will be provided separately once finalized.