Shipping Policy

Shipping return and cancellation policy final

Thank you for shopping with us, It Girl! We take pride in providing high-quality hair and personalized products. Because our wigs are made specifically for each customer, every order receives special attention to ensure beautiful craftsmanship and quality.

Please review our policies before placing your order so you know exactly what to expect.

1. ORDER AUTHORIZATION & PAYMENT

By completing checkout, you acknowledge that you have read and agreed to our Terms & Conditions, Shipping Policy, and Return Policy. You also authorize pink planet hair co to charge the full amount of your order to your selected payment method.

Please make sure your billing and shipping addresses match before placing your order.

  • We do not ship to P.O. boxes.
  • We do not ship to unverified addresses.
  • If you need your order shipped to an address different from your billing address, please contact us by email or text before placing your order.

2. ORDER PROCESSING & FULFILLMENT

Are all wigs made to order?

Yes! All of our wigs are custom-made to order based on your selected wig cap size and desired specifications. Each unit is freshly crafted with your fit and preferred look in mind.

Each natural-colored wig also comes pre-washed for your convenience.

How long does order processing take?

Orders are processed within 2 full business days after your order confirmation email is sent. Weekends and holidays are excluded.

Please note that you may not receive additional updates while your order is being processed. Once your order has been processed and is ready to ship, tracking information will automatically be sent to your email.

How long does fulfillment take?

After processing, fulfillment generally takes:

  • Standard orders: 3-5 business days.
  • Select custom wigs requiring additional production time: 5-9 business days.

Because our wigs are made to order, fulfillment times may vary depending on the customization and specifications of your unit.

3. SHIPPING & DELIVERY TIMES

Our estimated total timeframe from order confirmation to delivery is:

  • Standard orders: Approximately 8-11 business days.
  • Custom wigs requiring extended production: Approximately 10-15
    business days.

Please note that the 10-15 business-day timeframe applies only to select custom wigs that require additional production time. It is not the standard timeframe for all wig orders.

Domestic Shipping (United States)

Once shipped through USPS, domestic orders typically arrive within 3-4 business days, depending on the carrier.

International Shipping

Yes, we ship worldwide!

International orders are shipped through DHL and typically arrive within 3-

5 business days after shipment.

Estimated delivery times include processing, fulfillment, and shipping.

Actual delivery times may vary depending on your order specifications and destination.

All timeframes exclude weekends and holidays.

Can my order be delayed?

Although we work hard to meet our estimated timeframes, occasional delays may occur due to shipping carrier disruptions, severe weather, natural disasters, or other circumstances beyond our control.

Pink planet hair co is not responsible for delays caused by shipping carriers or circumstances outside of our control. Such delays do not qualify for refunds, chargebacks, or order cancellations.

Once your order has shipped, any delivery or transit-related concerns should be directed to the shipping carrier.

4. SHIPPING ADDRESSES & RETURNED PACKAGES

Please double-check your shipping information before completing checkout.

Can I change my shipping address after placing an order?

Once an order has shipped, we cannot make any changes to the shipping address.

We strongly recommend reviewing your shipping information carefully before submitting your purchase.

What happens if my package is returned to sender?

Packages may be returned to us for several reasons, including:

  • The shipping address does not exist.
  • The address was entered incorrectly or misspelled.
  • Apartment, building, or suite information is missing.
  • The carrier cannot safely deliver the package.
  • The recipient has moved.
  • The recipient refuses the package.

If your package is returned to us, you will be responsible for the additional shipping costs required to reship your order.

Please ensure all shipping information is accurate before placing your order.

5. INTERNATIONAL ORDERS & CUSTOMS FEES

We proudly ship worldwide!

Please be aware that international orders may be subject to customs duties, tariffs, import taxes, or other fees imposed by your country's customs office or shipping carrier.

These fees are not included in your order total or shipping label cost and are the customer's responsibility.

Pink planet hair co is not responsible for customs fees or additional charges imposed by international authorities.

6. CANCELLATION POLICY

Can I cancel my order?

Cancellations are only permitted within 24 hours of purchase.

After 24 hours, cancellations are NOT allowed because orders may already be in processing or production.

Please make sure your order details, selections, and shipping information are correct before completina checkout.

7. RETURN & EXCHANGE POLICY

We take pride in the quality of our products and want every It Girl to love her purchase.

While we do not offer refunds, we may accommodate exchanges under the following conditions:

  • You must contact us within 2 days of delivery.
  • The hair must be physically shipped back within 2 days of delivery.
  • Hair must be unused, unworn, and in its original condition and packaging.
  • Hair must not have been installed, washed, cut, colored, bleached, or altered.
  • Bundles must remain unopened and must not be unraveled.

Are refunds available?

No. ALL SALES ARE FINAL. We do not offer refunds to the original payment method or monetary refunds for any purchases.

Can I exchange my hair for something else?

Exchanges may be considered if you contact us within the return timeframe and we have the requested replacement hair available in stock.

Approved exchanges must be for an item of equivalent value to the original purchase.

Please note:

  • Exchanges are subject to product availability.
  • Items must meet all return eligibility requirements.
  • Return shipping costs are the customer's responsibility.
  • You must contact us and receive approval before sending anything back.

There are NO refunds or exchanges on hair that has been worn, installed, washed, colored, bleached, cut, altered, or removed from its original bundle packaging.

8. A LITTLE THANK YOU!

Thank you so much for shopping with us, It Girl!

We appreciate every order and are so excited to be part of your hair journey. Once your package arrives, we'd love to see your beautiful bundles, custom wig, and packaging!

Don't forget to take a picture, tag us on social media, and show off your new hair.

We appreciate you choosing pink planet hair co Thank you for allowing us to be part of your beauty journey. Enjoy your new hair, It Girl! ©

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Notes for your web designer

Please create a separate Shipping & Returns page with eight expandable sections:

  1. Order Authorization & Payment
  2. Order Processing & Fulfillment
  3. Shipping & Delivery Times
  4. Shipping Addresses & Returned Packages
  5. International Orders & Customs Fees
  6. Cancellation Policy
  7. Return & Exchange Policy
  8. A Little Thank You!